• EK Tower, AA-IID, New Town, Kolkata
  • info@wtnpl.com
  • Opening Time : 10: AM - 7 PM

Terms & Conditions

General Terms

Terms & Conditions

Last updated on Dec 6th, 2025

WAVETREE NETWORKS PRIVATE LIMITED, including its subsidiaries and affiliates (“Website”, “Company”, “we”, “us”, or “our”), provides internet connectivity services, related digital services, and information contained on this website (“website”) to visitors, users, and subscribers (“you” or “your”) subject to the terms and conditions set out below, along with our Privacy Policy and applicable laws and regulations.

By accessing, browsing, registering, making payments, or using this website and/or availing any of our services, you agree to be bound by these Terms & Conditions.

Company Information

The term “WAVETREE NETWORKS PRIVATE LIMITED”, “we”, or “us” refers to the owner and operator of this website and internet services, having its registered/operational office at:

54/2, Indra Prastha Lane, Hatiara, New Town,
North Twenty Four Parganas, West Bengal – 700059

The term “you” refers to any visitor, registered user, or subscriber of our website or services.

1. General Use

  • The content of this website is provided for general information regarding our internet services, plans, coverage, policies, and updates. It is subject to change without prior notice.

  • We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without liability.

2. Internet Service Disclaimer

  • Internet speed, bandwidth, latency, and uptime may vary due to network conditions, location, equipment, third-party dependencies, maintenance activities, or force majeure events.

  • Any speed or bandwidth mentioned on the website or promotional material is “up to” the stated value and is not guaranteed unless explicitly mentioned in a written Service Level Agreement (SLA).

  • We do not guarantee uninterrupted or error-free service.

3. Fair Usage Policy (FUP)

  • All broadband and internet plans are subject to a Fair Usage Policy (FUP).

  • Excessive or abnormal usage that impacts network performance for other users may result in speed reduction, temporary restriction, or service suspension.

  • FUP limits, if applicable, will be defined as per the subscribed plan and may be revised from time to time in accordance with TRAI guidelines.

  • Misuse of services, including illegal activities, spamming, network abuse, or violation of applicable laws, may lead to immediate termination without notice.

4. No Return, No Refund & No Cancellation Policy

  • WAVETREE NETWORKS PRIVATE LIMITED provides digital and internet-based services only.

  • Once a service plan is activated or payment is successfully processed, no return, cancellation, or refund shall be permitted.

  • Installation charges, activation fees, plan charges, and advance payments are non-refundable.

  • Refunds, if any, shall only be made where required by applicable law or explicitly stated in a written agreement.

5. Payments & Transaction Disclaimer

  • All payments are processed through third-party payment gateways.

  • We shall not be liable for any loss or damage arising directly or indirectly from:

    • Transaction failure

    • Authorization decline

    • Technical issues at the bank or payment gateway

    • The cardholder exceeding preset transaction limits agreed with their issuing bank

6. Limitation of Liability

  • We shall not be liable for any direct, indirect, incidental, consequential, or business losses including loss of data, revenue, or profits arising from:

    • Internet downtime or speed fluctuation

    • Cyber incidents

    • Service suspension due to non-payment or policy violations

7. Intellectual Property

  • This website contains content owned by or licensed to WAVETREE NETWORKS PRIVATE LIMITED, including but not limited to text, graphics, layout, logos, and design.

  • Unauthorized reproduction, copying, distribution, or modification is strictly prohibited.

8. Third-Party Links

  • This website may contain links to third-party websites for convenience or information.

  • We do not endorse or take responsibility for the content, availability, or practices of such external websites.

9. Unauthorized Use

  • Unauthorized use of this website, misuse of services, or violation of laws may result in service suspension, termination, and/or legal action.

10. Linking Policy

  • You may not create a link, frame, or mirror this website without prior written consent from WAVETREE NETWORKS PRIVATE LIMITED.

11. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to applicable regulations of TRAI, DoT, and the jurisdiction of courts in West Bengal.

Cancellation & Refund Policy

Last updated on Dec 6th, 2025

WAVETREE NETWORKS PRIVATE LIMITED provides internet and digital connectivity services only. As such, the Company follows a strict No Cancellation, No Return, and No Refund Policy, except where required under applicable law.

  • Once a service plan is activated, installed, or payment is successfully processed, cancellation requests shall not be accepted.

  • All service charges, including but not limited to installation fees, activation fees, plan charges, advance payments, and deposits, are non-refundable.

  • Requests for cancellation or refund due to change of mind, non-usage, relocation, speed variation, or temporary service disruption shall not be entertained.

  • Refunds, if any, shall be considered only where mandated by applicable law or explicitly agreed upon in a written agreement or Service Level Agreement (SLA).

  • Any approved refund, if applicable, shall be processed within 7–10 working days through the original mode of payment, subject to payment gateway and banking timelines.

Service Delivery & Activation Policy

Last updated on Dec 6th, 2025

WAVETREE NETWORKS PRIVATE LIMITED delivers services electronically and through on-site installation where applicable. No physical products are shipped or delivered.

  • Service activation timelines may vary depending on feasibility, location, documentation, technical availability, and regulatory requirements.

  • Installation and activation dates provided are tentative and subject to network readiness, right-of-way permissions, and external dependencies.

  • The Company shall not be liable for delays caused due to factors beyond its control, including but not limited to local permissions, weather conditions, equipment availability, or third-party service providers.

  • Confirmation of service activation, account details, and billing information shall be communicated via registered email ID or mobile number.

  • For any service-related issues or support, customers may contact our helpdesk at 18008901350 or email support@wtnpl.com.