• EK Tower, AA-IID, New Town, Kolkata
  • info@wtnpl.com
  • Opening Time : 10: AM - 7 PM

Terms & Conditions

General Terms

Last updated on Dec 6th 2022

The Website Owner, including subsidiaries and affiliates (“Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on the website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WAVETREE NETWORKS PRIVATE LIMITED''s relationship with you in relation to this website.

The term 'WAVETREE NETWORKS PRIVATE LIMITED' or 'us' or 'we' refers to the owner of the website whose registered/operational office is 54/2, INDRA PRASTHA LANE, HATIARA, NEW TOWN North Twenty Four Parganas WEST BENGAL 700059. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to this website from another website or document without WAVETREE NETWORKS PRIVATE LIMITED’s prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

No Refund & Cancellation Policy

WAVETREE NETWORKS PVT LTD

At WAVETREE NETWORKS PVT LTD, we strive to offer seamless and uninterrupted broadband services. To ensure operational clarity and fairness, the following policy applies to all customers using our services.

1. Prepaid Billing and Renewals

All broadband services offered by WAVETREE NETWORKS PVT LTD are strictly prepaid. Invoices are generated in advance for the upcoming billing cycle. Once an invoice is generated, the charges are non-refundable, non-adjustable, and non-transferable, regardless of whether the service is used or terminated before the end of the billing cycle.

2. No Refund Policy

We do not offer any refunds under the following circumstances:

  • After invoice generation and/or payment

  • Early service termination by the customer

  • Partial or no usage of the service

  • Service interruptions due to customer-side issues, or external/uncontrollable factors

All payments made toward the service are final.

3. Service Cancellation

  • Customers may request service cancellation by contacting our support team before the next billing cycle.

  • Cancellations requested after the invoice is generated will be applicable only for the next cycle, and no refund will be processed for the current billing cycle.

4. Return of CPE Equipment (Router, Modem, ONT, Cables, etc.)

Any equipment (Customer Premises Equipment – CPE) such as routers, modems, ONTs, power adapters, or cables provided by WAVETREE NETWORKS PVT LTD during installation remains the property of the company.

  • Customers are legally bound to return all such equipment in good condition immediately after service termination, cancellation, or expiry of the service period.

  • Failure to return the provided equipment, or willful retention without renewing or using the service, shall be treated as a breach of agreement and may result in legal action, including recovery charges and penalties.

  • In case of damage or non-return, the customer will be charged as per the prevailing CPE cost.

5. Billing Disputes

Any billing-related issues or discrepancies must be reported to our support team within 3 days of invoice receipt. Requests made after this period may not be entertained.

6. Policy Acceptance

By subscribing to and using our broadband services, you agree to this No Refund & Cancellation Policy, including the terms related to billing and equipment. This policy is subject to revision, and any changes will be notified via our official website or customer communication channels.